To ensure a seamless return or exchange process, please send an email to info@proadikt.com including the following details:

• Your original order number

• A clear photo of the shipping slip

• A photo showing the current condition of the item

• A close-up image of the size tag

Providing this information upfront allows our team to quickly verify and authorize your request. Once reviewed, we will promptly get back to you with the next steps.

Once your order is dispatched, delivery typically takes between 5 to 15 business days.

While shipping times may slightly vary depending on your exact location and local courier, we ensure every package is fully tracked. As soon as your boots leave our warehouse, you will receive an email containing your unique tracking number and a link to monitor your delivery in real-time.

Prepare the order takes 2-4 business days.

Check our size guide on the right.